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Empowering Every Step of Efficient, Communication with Trusted Services
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1. Please ensure that the mobile number is entered correctly (without the international dialing code).
2. If the number is correct but the test SMS is still not received, please contact our customer service for assistance.
The following factors may need to be checked:
1.Whether the SMS was successfully sent.
2.Whether the URL in the SMS can be displayed and accessed properly.
3.Whether the target phone number is correct and valid.
4.Whether the SMS was sent during the operational hours permitted by local carriers.
5.Whether the SMS content was flagged as spam by the local carrier.
API testing with Chinese mainland phone numbers is currently not supported.
The pricing of SMS services varies by country. Please contact our customer service team for details.
Currently, only offline top-ups are supported, and there are no service fees. Please contact our staff to obtain the payment link.
Once the transfer is completed, notify our staff to process it, and the balance will be credited promptly.
If your account runs out of balance, it will affect ongoing services. Please contact our team to recharge in a timely manner.
1.Charges are applied when the task status is marked as "completed." Even if the SMS returns a "failed" status, charges may still occur because international or Hong Kong/Macau/Taiwan carriers follow a "sent means charged" policy.
2.The SMS content may have violated local carrier regulations (e.g., flagged as prohibited content), leading to the message being blocked while still incurring charges.
3.Ensure that the phone number is correct, the phone signal is stable, and the phone is not powered off.
We do not currently support SMS services within mainland China but can provide services for over 200 countries worldwide, covering various industries.
No country code is required; simply input the phone number.
In some countries, SMS content can be customized, but it must comply with the regulations of local carriers. Please contact our customer service for more details.
1.If the SMS link appears as plain text on a mobile device, it may be because the link is connected to other text. You can add spaces before and after the link or use an English colon before the link to ensure it is correctly recognized as a hyperlink.
2.If the SMS link contains extra characters when displayed on a mobile phone, it may be due to the link being connected to other text. It is recommended to add spaces or other symbols before and after the link to prevent surrounding text from being recognized as part of the link by the system.
You can view the SMS delivery success rate and detailed records by logging into the merchant backend.
Yes, you can use SMS services even if your product or website is not live. For more details, please contact us for comprehensive consultation.
Empowering Every Step of Efficient, Communication with Trusted Services